Returns

We hope that you love your purchase as much as we do.  If it isn't quite right, rest assured this will be rectified.  You have seven days from receipt of your order to email us at thurstonandhowell@gmail.com to receive your Australia Post PRE PAID Return / Exchange postage label.  Print the label or show the barcode at the Post Office.

Thurston & Howell will then lodge your tracking number and await the arrival of the return. Please note the responsibility of the Return / Exchange is the purchasers until received by Thurston and Howell.  Returns will only be accepted if received within seven days of label creation / email sent notification.

No Returns / Exchanges will be accepted unless a label is created.  We don't want our customers to be out of pocket or inconvenienced in any way.

 - Returned items must be unworn, unwashed and in original condition. 

 - Merchandise must have tags still attached.

 - Only full priced items may be exchanged, sale items are final.

 - Any garment purchased that does not fit will be exchanged for the correct size.

We do not offer REFUNDS unless there is a manufacturer fault or the garment is no longer available. 

 

FAULTY ITEM

In the unlikely circumstance that you receive a faulty item, email us at and we will resolve the issue thurstonandhowell@gmail.com to obtain a label.

RETURNS PROCESS

 - Once we receive your returned items, you will be issued with a garment exchange / store credit to the value of your items returned. We aim to process returns within 3-4 days of receipt of goods, however sales, and public holidays can delay this slightly.