FAQS regarding returns

Thurston & Howell will happily EXCHANGE merchandise within 7 days of receipt of goods.

- Returned items must be unworn, unwashed and in original condition. 

- Merchandise must have tags still attached.

- Return/Exchange shipping costs are the responsibility of the customer. 

- Only full priced items may be exchanged, sale items are final.

We do not offer REFUNDS unless there is a manufacturer fault. 

To arrange an exchange/return email thurstonandhowell@gmail.com to obtain a exchange/return reference number, please note no returns will be accepted unless there is reference number.

When returning your merchandise consider using a trackable shipping service, as we cannot be held responsible for missing parcels.

FAULTY ITEM

In the unlikely circumstance that you receive a faulty item, email us at and we will resolve the issue thurstonandhowell@gmail.com. When returning a faulty item for refund, we will reimburse you for your shipping expenses, however high fees of express shipping will be declined for refund, so please ship with your regular post.. 

RETURNS PROCESS

1) Once we receive your returned items, you will be issued with a store credit to the value of your items returned. We aim to process returns within 3-4 days of receipt of goods, however sales, and public holidays can delay this slightly.

2) Checkout will be as per standard process and shipping charges to send the new item(s) will be charged.