Returns & Care Policy

Thurston and Howell Returns & Care Policy

At Thurston and Howell, every garment, accessory, jewellery piece and pair of sunglasses is carefully selected for its quality, craftsmanship and timeless style.

To ensure clarity and fairness, the following conditions apply to all purchases.

Refunds

We do not offer refunds for change of mind purchases.

Refunds, repairs or replacements will only be provided where required under Australian Consumer Law.

Sale & Discounted Items

All sale, promotional, discounted and clearance purchases are final.

No exchanges, returns or credits are accepted on sale or discounted items unless the item is deemed faulty under Australian Consumer Law.

Returns & Exchanges

Returns or exchange requests for full-priced items must be made within 7–14 days of receiving your order.

Items must be unworn, unused, unwashed, free from marks, stains, makeup, perfume, deodorant, smoke or odours, and returned with all original tags, packaging and protective coverings attached.

Thurston and Howell reserves the right to decline any return or exchange that does not meet these conditions.

Jewellery & Sunglasses

For hygiene and care reasons, earrings are strictly non-returnable.

Jewellery and sunglasses must be returned unworn, unused and in original condition. Items showing signs of wear, scratches, damage, alteration, missing packaging or misuse will not be accepted for return or exchange.

Faulty Goods

We comply fully with Australian Consumer Law. Where a genuine manufacturing fault is identified, an appropriate remedy will be provided.

Natural characteristics and variations are not considered faults. This includes fur shedding, leather creasing or softening, natural fabric texture, slight colour variations, handmade finish variations, natural stone or metal variations, and general wear from use over time.

Fur, Leather & Delicate Materials

Luxury materials naturally evolve with wear and use.

Fur shedding and leather creasing are natural characteristics and are not defects. Lighter colours, including white or cream fur and leather, may show wear or transfer more visibly than darker tones.

Delicate fabrics, jewellery finishes and sunglasses lenses should be handled with appropriate care. Please follow all care instructions provided to maintain the beauty and longevity of your purchase.

Proof of Purchase

A valid receipt or proof of purchase is required for all return, exchange or warranty enquiries.

Return Shipping

Return shipping costs are the responsibility of the customer unless otherwise required under Australian Consumer Law.

Thurston and Howell does not accept responsibility for returned items lost, damaged or delayed in transit. We recommend using a tracked and insured postal service where possible.

Returns remain the responsibility of the customer until successfully received by Thurston and Howell.

Summary