Should your item not fit or not be suitable, please contact us via email at so we know of your intention to return your order.  Please state your name, order number and reason for return.  Once approved we can issue you with a returns authority number. 

Please note that items must be returned to us in ‘as new’ condition, with all tags attached and within seven days of receiving your order to be eligible for a full refund. 

Please email Thurston and Howell the tracking details of the parcel. once sent.

Mark return as signature on delivery inc returns authority number as Thurston and Howell will not be responsible for returns that do not reach us. Please note, the return postage costs are at the customer’s expense.  All returns are the responsibility of the customer until received by Thurston and Howell.

As Thurston and Howell's stock turns over quickly the above policy regarding returns is ENFORCED and stands as final.

The sale of reduced items is final and no exchanges or refunds will be issued.

Please email us at to discuss any issues you may have.

Our aim is to leave you feeling happy and pleased with your purchase!


In the unlikely circumstance that you receive a faulty item, email us at and we will resolve the issue 


Once we receive your returned items, you will be issued with a garment exchange / store credit or refund to the value of your returned items. We aim to process returns within 3-5 business days of receipt of goods, however sales, and public holidays can delay this slightly.