Returns
We hope that you love everything that you purchase from us, but if something isn’t quite right you have 7 days from the day you receive your parcel to return the item to us to receive a store credit or exchange. Please send us an email at thurstonandhowell@gmail.com to let us know you are returning goods. We will then issue you with a returns authority number.
PLEASE BE ADVISED THAT WE DO NOT OFFER REFUNDS.
Send back your item/s via trackable post. Please keep a copy of your tracking number. Thurston and Howell does not assume responsibility for lost parcel returns. These are the responsibility of the customer.
Refunds are not provided for your return postage cost. However, if the reason for return is the responsibility of Thurston and Howell (eg. wrong item / size sent to you by mistake) or your style has a manufacturing fault with it, we will offer a replacement or refund in these circumstances and refund your return postage cost.
If you are returning your items within Australia, we recommend using a shipping satchel provided by Australia Post.
Once your return has been delivered to us and processed through our returns department, we will issue you with a store credit via email or exchange your item's'. Store credit is valid for 12 months from issue.You can use it in store or on our website.
Returns must be made within 7 days of the date you received your order. All returned item(s) must be unworn, unwashed, no stains, without smell of perfume/deodorant and with all tags attached. Halo & Hutch reserves the right to deny returns that are received outside these conditions.
Please allow up to 3 business days for your return to be processed from the date your return is received by Thurston and Howell. Once your return has been processed, you will be notified via the email address linked to your T & H Shop customer account and or text message.
