Returns and Care Policy
At Thurston and Howell, every garment is chosen for its quality, craftsmanship, and timeless style. To ensure clarity and fairness, the following conditions apply to all purchases:
1. Refunds
- Please be advised that we do not offer refunds.
2. Sale Items & Discounts
- All sale item purchases are final.
- No exchanges or returns are accepted on sale or discounted items, unless deemed faulty under Australian Consumer Law.
3. Returns (Full-Priced Purchases Only)
- Returns must be made within 7 to 14 days of receiving your order.
- All returned items must be:
- Unworn and unwashed
- Free from stains and odours (including perfume, deodorant, or smoke)
- With all original tags attached
- Thurston and Howell reserves the right to deny returns that do not meet these conditions.
4. Faulty Goods
- We comply fully with Australian Consumer Law. Remedies will be provided where a genuine manufacturing fault is identified.
- Please note: natural characteristics of materials (e.g., fur shedding, leather creasing, fabric or colour variations) are not considered faults.
5. Fur & Leather Items – Special Care
- Shedding & Creasing: These are natural behaviours of fur and leather, not defects.
- Light colours (e.g., white fur): May shed or transfer more noticeably than darker tones.
- Care: Please follow the care instructions provided to maintain the beauty and longevity of your garment.
6. Proof of Purchase
- A valid receipt or proof of purchase is required for all return enquiries.
Summary
We do not offer refunds. Sale items are final sale. For full-priced purchases, returns may be considered if raised within 7–14 days and in original condition. Natural variations in luxury fabrics, leathers, and furs are part of their unique character and not faults.